Frequently
asked questions
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General
- Block Earner is an Australia-based FinTech powered by blockchain technology. We offer Crypto-Backed Loans, Crypto Exchange (Buy & Sell over 350 coins), Cash Account, SMSF, OTC and more.We are registered with AUSTRAC as a digital currency exchange provider and operate under an authorised representative arrangement of an Australian Credit Licence holder. Block Earner is also a member of Digital Economy Council Australia (DECA) and Fintech Australia.
- To create your Block Earner Account follow these easy steps:
- First, decide on your account type: Personal, Business or SMSF
- Verify your email, phone number & ID. This should only take a few minutes.
- Deposit AUD or crypto from another exchange/wallet
- Explore all our product features to see what’s right for you
- KYC (Know Your Customer) is a mandatory identity verification process required by financial regulations. You need to complete KYC to help protect against fraud, money laundering, and other financial crimes. Verifying your identity also helps ensure that only verified individuals can access Block Earner, and supports industry standards for fraud and AML risk mitigation. By following KYC requirements, businesses and financial institutions comply with the law and create a safer environment for everyone.
- PersonalAustralian Passport, Drivers Licence or ID CardPrivate CompanyCompany Extract from ASIC (up to 2 months old). We require Company Extracts of any parent company or any company that owns more than 20% shares. Bank Statement (up to 2 months old) showing business name, business address, and bank account details.Sole TraderBank Statement (up to 2 months old) showing business name, business address, and bank account details. A copy of your Australian passport or a drivers licence (back and front page)SMSFTrust Deed (certified over the past 12 months). If Trustee is a company, Company Extract from ASIC (up to 2 months old). We require Company Extracts of any parent company or any company that owns more than 20% shares. Bank Statement (up to 2 months old) showing business name, business address, and bank account details.TrustTrust Deed (certified over the past 12 months). If Trustee is a company, Company Extract from ASIC (up to 2 months old). We require Company Extracts of any parent company or any company that owns more than 20% shares. Bank Statement (up to 2 months old) showing business name, business address, and bank account details
- There is a minimum deposit/withdrawal amount of $1 to and from your Block Earner Cash account.
- Depositing AUD into your Block Earner account can take up to 24 hrs for your first transaction. Please also note: Some banks have longer delays, you can read our blog of crypto-friendly banks here.If you experience delays from your bank, we recommend calling your bank to lift any deposit blocks or delays.
Crypto Buy/Sell
- Once you have registered with Block Earner successfully, you can now trade over 350 crypto coins with Block Earner. Follow these steps:
- Go to ‘Cash’ screen, select ‘Deposit’ and follow the prompts to deposit the amount of AUD you require (please note: some banks have 24 hr delays)
- Once AUD is deposited into your account, go to ‘Buy/Sell’ screen and use the search bar to find the crypto you would like to buy
- Select ‘Buy’ and enter either the amount in AUD or the relevant crypto (you can note our Spot rate in blue)
- Select ‘Buy Preview’, review and click ‘Confirm’
- You will receive a notification once the trade has been successful.
- Go to Crypto Buy/Sell screen and select ‘Deposit’
- Select the Coin (ensure it is a coin we support here) you would like to deposit and the relevant Network (Make sure you select the correct Network to ensure your crypto is successfully deposited).
- A deposit address and QR code will be generated
- Copy the deposit address into the account you’re transferring from, or;
- In the account you’re transferring from, use your camera to scan the QR code and follow the prompts
- We will notify you when the deposit is detected by our system; processing times may vary depending on network conditions
- We offer over 350 coins, with new coins added monthly. You can view our current crypto selection here.If you would like us to add a specific crypto coin to our exchange, get in touch here.
- Our fees are set transparently and published on our website.
- You can start with as little as $1 AUD.
- To withdraw crypto to another crypto exchange or crypto wallet, follow these steps:
- Navigate to the Crypto Buy/Sell section and choose Withdraw Crypto Tab
- Select the token you want to withdraw and the token’s network
- Enter the wallet address you are sending your crypto to
- Add a withdrawal amount
- Scammers may attempt to misuse crypto withdrawals: learn how to spot and avoid these scams in our latest blog: Spotting and Avoiding Cryptocurrency Scams
NOTE: Make sure all the details are correct. Withdrawals cannot be reversed. We do not support withdrawals to smart contract wallets. - The correct network will depend on the type of cryptocurrency that you are withdrawing. Not all tokens are compatible with all networks. Typically, if the network is available to select, your token is supported on that network but you will need to ensure your wallet address is in the right format.If you are unsure about the network you need to choose, please contact our support team.
- We may not be able to verify whether the chosen network is compatible with the token you have sent. Some wallet addresses are easy to identify as being incompatible but many are not. Once a transaction is initiated and the funds leave our platform, we are unable to reverse it. Transactions that leave our platform are irreversible so always double-check when making a crypto withdrawal.
- To deposit & withdraw cash on Block Earner, follow these steps:
- Go to 'Cash Screen'
- Click either Deposit/Withdraw
- Choose either Bank Transfer or PayID
- Enter in the amount and follow the prompts.
Some banks may delay or block AUD deposits. Check out our Crypto-Friendly Banks blog post for more info. - Unfortunately some banks in Australia do not currently support deposits to crypto platforms.If your bank blocks the transaction or reports an incorrect BSB, you can:
- Try making the payment using a debit card instead of a credit card, as these are less likely to be blocked by your bank.
- Call your bank and ask them to lift the block for crypto-related deposits.
- Review our guide on crypto-friendly Australian banks to find alternatives:Australia’s Most Crypto-Friendly Banks in 2025
Crypto-Backed Loans
- Crypto-Backed Loans are secured loans that let eligible Australian customers use their crypto as security to borrow AUD, allowing them to access funds without selling their crypto.Basically, a crypto-backed loan lets you borrow Australian dollars (AUD) using cryptocurrency such as Bitcoin, Ethereum and XRP as security. You keep full ownership of your crypto and maintain exposure to price movements, while you access cash.Block Earner is registered with AUSTRAC and is licensed by ASIC under an Australian Credit Licence (ACL).
- Block Earner holds Australian Credit Licence (ACL) 542689 and is registered with AUSTRAC as a Virtual Asset Service Provider 100784590 and Independent Remittance Provider 100784590. Our Crypto-Backed Loans are provided under our Australian Credit Licence and are subject to applicable Australian credit laws.
- Crypto security is held in Fireblocks, the industry leader for institutional crypto wallet security. Fireblocks holds SOC 1 Type II and SOC 2 Type II certifications. Additionally, it holds four distinct ISO certifications: ISO 27001 (Information Security), ISO 27017 (Cloud Security), ISO 27018 (Data Privacy), and ISO 22301 (Business Continuity). Fireblocks is also the first platform globally to secure C4 CCSS Level 3 certification.
- LVR is expressed as a percentage that compares the amount you are borrowing to the lender-assessed value of the asset.For example: Block Earner gives an individual customer up to 50% LVR on a crypto Line of Credit loan. If you had $100k worth of BTC as security, using our maximum LVR of 50% would give you a $50,000 AUD loan.Current Block Earner Crypto-Backed Loan LVR offerings include:Line of Credit:Line of Credit (BTC/WBTC) @ 50%
Line of Credit (ETH) @ 40%
Line of Credit (XRP) @ 25%Fixed Term:Fixed Term (BTC/WBTC) @ 50%
Fixed Term (ETH) @ 40%
XRP: Not supported - Yes, you may be able to withdraw some of your crypto security, provided your loan remains within the applicable maximum LVR after the withdrawal. The maximum LVR for Lines of Credit is 50% for BTC, 40% for ETH and 25% for XRP. For BTC or ETH Fixed Term Loans, the maximum LVR is 50%.Any crypto still required as loan security cannot be withdrawn or traded while your loan is active. You can also sell your crypto security within the platform to pay down or close your loan. A 0.6% buy/sell fee plus GST applies to the transaction.
- If the price of your crypto goes down, your LVR will go up. If your LVR reaches an unhealthy LVR, Block Earner will issue a 30-Day Default Notice. You then have 30 days to either repay a portion of your loan in AUD, sell a portion of your crypto security to make a repayment, or deposit additional crypto as security to restore LVR health.If, during the 30-Day notice period, the value of your crypto security increases and your LVR falls below the applicable Default Notice threshold, no further action is required.If no action is taken and your LVR remains at or above the Default Notice threshold after the 30-day notice period, Block Earner may sell a portion of your crypto security to reduce your LVR in accordance with your loan terms.Please see the different LVR health stages of our loans below:Crypto SecurityBTC/WBTC Loans:
<55 % → Healthy
55–59.9 % → Attention
60–64.9 % → Repayment notice
>65 % → Default risk (30 days to manage)ETH Loans:
<50 % → Healthy
50–54.9 % → Attention
55–59.9 % → Repayment notice
>60 % → Default risk (30 days to manage)XRP Loans
\25-34.9%: Healthy
35-39.9%: Attention
40%-49.9%: Repayment Notice
>50%: Default Notice (30 days to manage)To chat through these different stages, please book a call here.Please note: For customers on a bespoke contract with Block Earner, the above may not apply. - Your Crypto-Backed Loan application and repayment behaviour may be reported to credit reporting bodies, and this information can influence your credit score positively or negatively, depending on each bureau’s assessment criteria.Some credit reporting bodies treat secured loan enquiries differently from unsecured credit; they may view secured credit more favourably, and it may improve your credit score. However, multiple credit enquiries to different lenders within a short period may have a negative impact on your score.To understand how credit scores are calculated, you can refer to publicly available guidance from major Australian credit reporting bodies:Equifax:Experian:Block Earner does not provide credit score advice, and the impact on your score will depend on the policies of each credit reporting body.
- Line of Credit:No monthly repayments are required. You can make repayments at any time during your 12-month loan term. There are no lock-in periods or early repayment fees.Fixed Term:Monthly repayments are required throughout the loan term. You can repay your loan early at any time without early repayment fees.
- Our Line of Credit loan term is 12 months. Ideal for short-term cash needs, the Line of Credit gives you flexible access to AUD with no fixed repayment schedule. Borrow up to $5 million within 24 hours of approval, with no lock-ins and no early repayment fees. Manage everything in-app: track your loan balance, manage your loan-to-value ratio (LVR), and repay using AUD or crypto.Our Fixed Term loan term is 3-5 years. Designed for longer-term borrowing, the Fixed Term loan offers a fixed rate for up to 5 years, suitable for planned expenses and life's bigger financial goals. Borrow up to $5 million within 24 hours of approval, backed by your crypto. Enjoy predictable repayments and a fixed interest rate for up to 5 years. Access funds while maintaining exposure to your digital assets.You have the option to close the loan at any time. If you would like to discuss this, please book a call here.
- Typical loan amounts range from $50 to $5M, subject to eligibility, assessment, and approval.If you would like to discuss your options, please book a call here.
- Line of Credit9.50% p.a. Interest rate
11.93% p.a. Comparison rate
2% Origination feeFixed Term11.50% p.a. Interest rate
12.17% p.a. Comparison rate
2% Origination feePlease note: Rates are subject to change, please refer to your loan agreement for accurate & up-to-date rates.Please also note, if you choose to redraw on your loan, a 2% origination fee will be charged.See our Fees here. - Interest is calculated daily, compounded monthly.
- You can close your loan at any time. To close a loan you will need to repay the principal, interest and fees with AUD or your crypto security. To close a loan:
- Go into the app and click ‘Loans’
- Click on ‘Manage Loan’
- Select ‘Close Loan’
- Choose to make your final repayment in your Crypto or AUD
- Close Loan
Please note: Selling crypto to make a repayment will include a Sell Crypto Fee of 0.6% incl. GST.Please note: You need to ensure you click ‘Close Loan’. If you make your full repayment and do not do this, you will not have closed your loan facility. If this occurs, we reserve the right to close your loan facility after 30 days of your loan repayment. - Redraw is available if your Loan-Value-Ratio (LVR) loan goes down (meaning the value of your crypto security goes up).For example, if you have an active Fixed Term Loan and the value of your BTC security increases by 20%, your LVR may decrease. If your LVR falls to 30%, you may be able to redraw additional funds, increasing your LVR back up to the maximum available LVR of 50%, subject to the loan terms and eligibility criteria.To redraw in the app, follow these steps:
- Go to your Loan account
- Click on your active loan, followed by the ‘Borrow’ button
- You will see a toggle at the top, letting you know what the maximum amount you can redraw is. You can either use the toggle or enter the amount you would like to redraw
- Click ‘Borrow’ and follow the prompts.
- Yes. If you redraw additional funds from your existing loan, a 2% origination fee will apply to the redraw amount.Please note: fees and charges may change over time. Refer to your loan agreement and the applicable Terms and Conditions for the fees that apply to your loan.
- Yes. You could add more eligible crypto security to your existing loan. Adding more crypto security may reduce your Loan-to-Value Ratio (LVR), which may allow you to apply to redraw additional funds, subject to eligibility, approval, and your applicable maximum LVR.Step 1: Ensure you have your desired amount of crypto security in your Block Earner Buy/Sell account:
- If you need to deposit more security into your Block Earner Buy/Sell account, follow these steps.
Step 2: Top up your loan security- Go to Loans and select Manage Loan.
- Select Top up security.
- Enter the amount of eligible crypto you would like to add and select Top Up.
Please note: to process this amount may take up to 24 hrs.Step 3: Apply for a redrawOnce your top-up has been processed, your LVR may decrease.If you have available borrowing capacity:- Open your active loan.
- Select Borrow.
- The available redraw amount (if any) will be displayed. You can use the slider or enter the amount you wish to apply to redraw.
- Select Borrow and follow the prompts.
Please note:- Redraw requests are subject to eligibility, approval, and your applicable maximum LVR.
- Processing may take up to 24 hours.
- Line of Credit:Yes. On a Line of Credit loan, you will have the option after your first 12 month loan term to rollover your loan. You will need to pay the interest + fee to rollover your principle into a new 12 month facility.You will be sent a notification about your rollover, 30 days prior to the end of your loan term with details on how to manage this.Please note: Rolling over your loan means you will be signing a new loan agreement, in which case a new interest rate and fee may apply. We reserve the right to terminate our loan rollover offer at any time. Loan Rollovers are subject to approval.Fixed Term:Loan Rollovers are not available for Fixed Term Loans.
- Go to your Loan account
- Click ‘Manage your loan’ and then ‘Manage Loan’
- Hit ‘Repay Loan’ and add in the repayment amount in either Crypto or AUD (if repaying in AUD, ensure there is enough AUD in your Cash Account to make the repayment).
- Yes it will mean you pay less interest. Interest is calculated daily, compounded monthly on the principal amount. If you make voluntary repayments on the principal, you pay less interest overall.See ‘How to make a loan repayment’ for more information.
OTC
- OTC (Over-The-Counter) trading allows you to execute large cryptocurrency transactions privately, avoiding public exchanges and reducing market impact.
- Our OTC desk operates from 8 AM to 10 PM, 7 days a week. We’re available during these hours for any assistance.
- Our OTC desk is open to individuals, businesses, and institutions trading a minimum of 100,000 AUD. To get started, you must have a fully KYC-verified Block Earner account. You can contact us via reaching out to support@blockearner.com.au. Please include your mobile number in your email to ensure we can call you if we require information.
- The minimum trade size is $100,000 AUD.
- After contacting us with your trade details, we’ll provide a personalised quote. You’ll need to accept it before it expires, and the funds will be settled into your Block Earner account.
- There are no separate OTC fees. The quoted amount includes any applicable spread and is the amount that will be settled.
- Yes, but we can only lock the rate once your assets are in your Block Earner account (if selling).
- You can trade all assets supported on our platform, including fiat to crypto and crypto to fiat. Contact us for specifics.
- Once the quote is accepted, the funds will be quickly and securely settled into your Block Earner account. We typically aim to settle OTC same-day.
Affiliate Programs
- The Block Earner Affiliate Program allows you to earn commissions by promoting Block Earner and referring new users to sign up and trade crypto exchange products. You earn commissions paid in Bitcoin based on your referrals' trading fees.
- Affiliates earn 60% of the net fees collected from their referred customer's crypto exchange purchases for the first 90 days after signup, then 30% for life on those fees thereafter.
- You must sign up to Block Earner, pass background verification, share your unique affiliate link, and the referred user must sign up via your link, pass verification, and make a crypto purchase of at least $250 AUD before 31 December 2026.
- Yes, you can claim your affiliate commission once your earned amount reaches at least 0.0002 BTC.
- Commissions are paid in Bitcoin to your Block Earner account within 7 days of meeting the eligibility criteria and claiming the bonus.
Referral Program
- After creating a Block Earner account, you receive a unique referral link. When you refer a friend who has not signed up before, and they sign up using your link and deposit at least $250 AUD, both you and your friend earn a $25 AUD bonus after holding the deposit for 30 days. There is no limit to the number of referrals you can make.
- On web app:
- They need to use your unique link provided and follow the instructions through to account completion
On mobile app:- Your friend will need to add the last part of your unique url (after =) into the ‘Promo’ section upon signing up.
- You earn $25 AUD for each referral who meets the eligibility criteria. Your referred friend also receives $25 AUD.
- Both you and your referral need to complete photo ID verification, sign up via the referral link, and make a deposit of at least $250 AUD into your Block Earner account. The deposit must be held for at least 30 days to qualify.
- There is no limit to how many friends you may refer, subject to any overall program caps applied by Block Earner.
- The referral bonuses are paid to your Block Earner account within 7 days after meeting the eligibility criteria.
Safety & Compliance
- If you believe you may have been scammed, we strongly advise that you stop all communication with the suspected individual or company immediately and file a police report as soon as possible. Please ensure you report the scam to support@blockearner.com.au so we can follow our own internal security policy & procedures.
- No it is not ok, please report this activity to Block Earner on support@blockearner.com.au so we can apply appropriate security restrictions to your account.Learn how to spot and avoid these scams in our blog: Spotting and Avoiding Cryptocurrency Scams.
- Depending on multiple factors, we may take the risk based decision of restricting some account's crypto withdrawal functionality. Depending on the reason for the restriction, you may still be able to withdraw AUD to your linked bank account.
Approved applicants only. Terms, conditions, fees and charges apply. Credit provided by Web3 Loans Pty Ltd ACN 668 516 952 and managed by Web3 Ventures Pty Ltd trading as Block Earner (ACN 655 090 869) under Australian Credit License 542689. The comparison rate provided includes a 2% origination fee applicable to all loans, this is applied to the balance owing upon successful application. The rate provided above is indicative and your rate may be different based on a variety of factors, please read the terms and conditions before considering using this product. Rates are subject to change, the rate at which you open the loan is fixed for 12 months. T&Cs apply.
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